Feature 06 of 9
A POS with reward points customers actually use
RetailPOS Studio is a POS with reward points built in: customers earn points on what they spend and redeem them at the register, with no separate loyalty app or card. You decide how much spend earns a point, what a point is worth, the minimum to redeem and when points expire. Points live on the customer's record, so they work at every location you run.
Included from Counter from $35 per location / month · + sales tax
120points earned
380new balance
Example settings: 1 point per 1 spent, redeem from 500 points, points expire after 12 months. You set your own.
Try it — this is how it works in the app
How do reward points work at the register?
In short
The cashier attaches the customer to the sale, usually by phone number, and points are added automatically based on the amount spent. On a later visit the customer can redeem points as a discount on the sale, within the minimums and limits you set. Every earn and redeem is recorded.
How it works
Which rules can I set for points?
- 01
Earn rate
Set the amount a customer must spend to earn one point, and optionally a minimum order total before points are given and a maximum per order. A shop can make points generous on everyday purchases or keep them modest to protect margin on electronics.
- 02
Redeem value
Set what one point is worth when redeemed, the minimum order total for redeeming, and the minimum and maximum points that can be used in one sale. The cashier sees the available points and the discount they'd give before applying them.
- 03
Expiry
Points can expire after a number of months or years, so the liability on your books doesn't grow forever. Customers who come back regularly never notice; dormant balances clear themselves.
- 04
Customer groups on top
Points sit alongside customer groups, which give a group a standing discount or a different price list. Use groups for trade buyers or staff and points for everyday shoppers.
By trade
Points in your kind of shop
General retail
A reason to come back this week
Neighborhood stores compete with big chains on convenience, not price. A small points balance shown on the receipt gives regulars a reason to pick you, and the customer list shows who hasn't been in for a while.
Gift shops
Occasion buyers
Gift shops see the same people at birthdays, Eid, Lunar New Year and the holidays. Points earned in one season and redeemed in the next turn occasional buyers into repeat ones, and long expiry periods suit that rhythm.
Phone shops
Accessories after the handset
A customer who buys a phone has points to spend on a case, a charger or a screen protector. Setting a minimum redeem amount stops points being used on the handset itself while still rewarding the big purchase.
Set it up · focus ring
Launching points in an afternoon
47 minutes, start to selling
Step 1 of 4 · ~2 min
Turn on reward points
Enable points in business settings and give the program a name customers will see on receipts.
Step 2 of 4 · ~10 min
Set earn and redeem rules
Choose spend per point, point value, minimums, maximums and expiry.
Step 3 of 4 · ~15 min
Brief your cashiers
Ask for the phone number at checkout and attach the customer; points are added automatically.
Step 4 of 4 · ~20 min
Tell customers
Add a line to receipts and a sign at the counter. The online store shows customers their points too.
What goes wrong with loyalty programs
Paper stamp cards
Cards get lost, forged or forgotten, and you learn nothing about who your regulars are.
Points that never expire
Without expiry, years of unredeemed points sit as a promise you may have to honor all at once.
Points on everything
Rewarding discounted or low-margin items at full rate can give away more than the program earns back. Use minimums and maximums.
Spec table
Example settings and what they mean
| Setting | Example | Effect |
|---|---|---|
| Amount for one point | Each 1 unit of currency spent | A customer earns points in step with spending |
| Minimum order to earn | Optional | Tiny sales don't earn points |
| Value of one point | A small fraction of a unit | Sets how generous the program is |
| Minimum order to redeem | Optional | Points can't be used on small sales |
| Minimum points to redeem | e.g. 500 points | Customers redeem in meaningful amounts |
| Expiry | e.g. 12 months | Old points clear automatically |
Illustrative rules; you set your own values.
Spec sheet · FAQ
Reward points: your questions
01Do customers need an app or a card?Day to day
02Is reward points included in every plan?Day to day
03Can points be used online?Day to day
04Can I stop points being used on certain items?Day to day
05What happens to points when a sale is returned?Day to day
06Can I give bonus points by hand?Day to day
07Do points work across my shops?Day to day
08How do I know if the program is working?Day to day
Works with
Features this one leans on
Reports
Profit, stock, trending products, purchases and sales, registers, expiry and staff performance, per store or combined.
Multi-store
Run several shops from one back office: stock per location, transfers between stores, per-store prices and roles.
Inventory
Stock levels per item, variant and location, updated by every sale, purchase, return, transfer and count.
Reward points, in focus from day one.
Included from the Counter plan. Start a 21-day trial, or book a demo and we'll show it on your own catalogue.