Refund & Cancellation Policy

1. Try before you pay

Every account starts with a 21-day free trial with the features of the plan you choose. You are not charged during the trial, and if you don’t pick a plan when it ends, the trial simply stops. Most refund questions never arise because you can test the software on your own catalogue first.

2. Monthly plans

• Cancel any time from your account settings or by contacting us.
• Cancellation takes effect at the end of the month you have already paid for. You keep full access until then.
• We do not refund partial months, and there is no cancellation fee.

3. Annual plans

• If you cancel within the first 30 days of an annual plan (new or renewed), we refund the unused part of the year, prorated by day, minus the value of the free months only if you have already used them.
• After 30 days, the plan runs to the end of the paid year and is not refunded, but it will not renew.
• We send a reminder before an annual plan renews so you can change or cancel in time.

4. Adding or removing locations

Plans are billed per location. Adding a location starts billing for it from the day it is added, prorated to your billing date. Removing a location stops billing for it from the next billing period.

5. Managed website

• The setup fee is refundable in full until design work starts. We confirm by message when work begins.
• Once design work has started, the setup fee is not refundable, because the time has been spent on your site.
• The monthly website fee follows the same rules as monthly plans: cancel any time, effective at the end of the paid month.
• If you cancel the managed website, we can hand over your content and images. Your auto-generated online store stays available as long as you keep a POS plan.

6. Studio Bundle

The bundle is billed as one monthly or annual price and follows the monthly or annual rules above. If you leave the bundle, you can keep the POS plan on its own at the normal plan price. The GoHighLevel snapshot that was installed in your GoHighLevel account stays there.

7. Exporting your data

After cancelling, you can still log in and export your products, customers, suppliers, sales and stock records for 30 days. After that window, your data is deleted from our live systems and is removed from backups as they expire. Download what you need before the window closes; we can help with the export if you ask.

8. When we may issue a refund outside these rules

If the service is unavailable for an extended period because of a fault on our side, or if we remove a feature central to your plan and you cancel because of it, we will refund the affected prepaid amount. We may also make goodwill refunds at our discretion.

9. Card-processing and third-party fees

Fees charged by your card processor, your GoHighLevel subscription, domain registrars and hardware suppliers are between you and them. We cannot refund amounts we did not charge.

10. Your legal rights

This policy does not take away any rights you have under consumer or commercial law in the USA, the UAE or Pakistan.

11. How to cancel or ask for a refund

Cancel from your account settings, or send the contact form or a WhatsApp message in your market with your business name and the location to cancel. We confirm every cancellation in writing.

12. Disputes and chargebacks

If you think you’ve been charged in error, contact us first. Most billing questions are resolved within one business day, and we refund mistakes straight away. Opening a card chargeback before contacting us can pause the account while the dispute is reviewed, which may interrupt your trading.

13. Trials and repeated sign-ups

The free trial is one per business. We may decline a new trial for a business that has already used one, though we’re always happy to extend a trial when you need a few more days to decide. Just ask.