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IMEI and serial number tracking with warranties on every invoice

RetailPOS Studio does IMEI and serial number tracking at the point of sale: each handset, laptop or appliance is recorded by its serial when it arrives and again when it's sold, with a named warranty attached to the product and printed on the invoice. When a customer comes back with a fault, search the IMEI and see who bought it, when, from which supplier and whether it's still covered.

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Included from Stockroom from $65 per location / month · + sales tax

IMEI / serial lookupSample data

Try 356938035842194, 490154203237518 or SN-W7-0091.

Try it — this is how it works in the app

Why track IMEI and serial numbers in a POS?

In short

Because one unit of a model is not the same as another. Recording the IMEI or serial when you receive and sell each unit lets you prove which phone you sold, to whom, when and with what warranty, and trace it back to the supplier and cost. It settles warranty claims and stops disputes over swapped devices.

Spec table

What can a serial lookup tell you?

Questions answered by searching one IMEI or serial number.
QuestionWhere the answer comes from
Did we sell this unit?The sale that recorded this serial
Who bought it and when?Customer and date on that sale
Is it still under warranty?The warranty attached to the product and the sale date
Where did we buy it?The purchase that received this serial
What did it cost us?Purchase price on that purchase line
Is it in stock now, and where?Location stock for that serial

Questions answered by searching one IMEI or serial number.

How it works

How does serial tracking work in practice?

  1. 01

    Turn on serials per product

    Enable IMEI or serial number on the products that need it — handsets, tablets, laptops, smartwatches, appliances — and leave it off for accessories. Only those products ask for a serial, so checkout stays fast for everything else.

  2. 02

    Capture serials on the way in and out

    When stock is received, each unit's serial is entered or scanned on the purchase line. At the register, the cashier scans or types the serial of the exact unit being sold, and it's printed on the invoice next to the item.

  3. 03

    Named warranties

    Create warranties such as '12-month manufacturer warranty' or '6-month shop warranty' with a duration, and attach them to products. The warranty name and period appear on the invoice, so the customer's paper and your record say the same thing.

  4. 04

    Claims and repairs

    When a customer returns with a fault, search the serial to confirm the sale and warranty. On the Stockroom plan, open a repair job sheet for the same device and track it until it's collected.

What goes wrong without serial tracking

  • Swapped-device claims

    A customer returns a different, broken unit claiming it's the one you sold. Without the serial on your invoice you can't prove otherwise.

  • Expired warranties honored

    Without a sale date tied to the serial, staff end up repairing out-of-warranty devices for free.

  • Untraceable stock

    If a handset goes missing, you know a model is short but not which unit, which matters when reporting a theft.

  • Supplier disputes

    Sending a faulty unit back to a distributor is easier when you can show which purchase it came in on.

Set it up · focus ring

Setting up serials and warranties

25 minutes, start to selling

Step 1 of 4 · ~5 min

Create your warranties

Add the warranties you offer, each with a name, description and duration in days, months or years.

By trade

Serials in your kind of shop

Phone shops

Handsets, new and used

Phone shops record the IMEI of every handset bought and sold, new or second-hand. In Pakistan, many shops also note a phone's PTA approval status in the product description or a custom field so staff can answer the customer's first question. Shop records are yours; registration itself happens with PTA, not in the POS.

General retail

Small appliances and tools

General stores selling kettles, fans, power banks or tools with a shop warranty can turn on serials for just those lines. A customer bringing back a fan in month five gets a straight answer in seconds.

Gift shops

Watches and premium gifts

Gift shops selling watches, speakers or premium pens can record serials for warranty registration and give the buyer an invoice that doubles as their warranty card.

Works with

Features this one leans on

Repairs

Job sheets for phone and electronics repairs: device, fault, status, parts, notifications and collection.

Inventory

Stock levels per item, variant and location, updated by every sale, purchase, return, transfer and count.

Purchase orders

Raise purchase orders from low-stock lists, receive deliveries against them, and handle short or damaged shipments.

Spec sheet · FAQ

Warranties & serials: your questions

01Is IMEI tracking different from serial tracking?Day to day
In the software they work the same way: one unique number per unit, captured on purchase and sale. Phones use the IMEI; laptops, appliances and watches use the maker's serial number. Some shops record both IMEIs on dual-SIM phones in the sale note.
02Do I have to scan a serial for every product?Day to day
No. Serial tracking is switched on per product, so only handsets, laptops and similar items ask for it. Accessories and everyday goods sell with a simple scan.
03Does the warranty print on the receipt?Day to day
Yes. Warranties attached to products show on the invoice with their name and duration, and the serial number prints next to the item, so the customer's invoice is their proof of warranty.
04Can I track used phones I buy from customers?Day to day
Yes. Record the trade-in as a purchase from that customer with the IMEI, then sell it like any serialized item with a shop warranty. The history shows where it came from.
05Does it check PTA status in Pakistan?Day to day
No, there's no PTA integration. Shops check status through PTA's own service and can record the result on the product so staff and customers see it.
06Can I search by serial number?Day to day
Yes. Search the serial to find the sale and the purchase it belongs to, the customer, the date and the warranty, without scrolling through invoices.
07Which plan includes serials and warranties?Day to day
IMEI and serial tracking with warranties is included in the Stockroom plan, at $65 per location per month, together with repair job sheets.
08Do serials move with stock transfers?Setting up
Yes. On the Chain plan, transferring a serialized unit between stores keeps its serial, so the receiving branch sells the exact unit it got.

Warranties & serials, in focus from day one.

Included from the Stockroom plan. Start a 21-day trial, or book a demo and we'll show it on your own catalogue.

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